Refund and Returns Policy for U2 Store
At U2 Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with our hassle-free Refund and Returns Policy.
1. Eligibility for Returns
You can request a return or exchange under the following conditions:
- The item must be returned within 7 days of receiving your order.
- The item must be unused, unworn, unwashed, and in its original condition, including tags and packaging.
- Items that are damaged due to manufacturing defects are eligible for return or exchange.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as “Final Sale.”
- Customized or personalized products.
- Undergarments or intimate wear for hygiene reasons.
3. Refund Process
- Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
- Refunds will be processed within 5-10 business days after approval.
- Refunds will be issued to the original payment method. If you paid cash on delivery, we will contact you to arrange your refund.
4. Exchange Policy
- If you wish to exchange an item, please contact our customer service team within 7 days of receiving your order.
- Exchanges are subject to product availability.
5. Return Shipping
- For defective or incorrect items, we will cover the return shipping costs.
- If the return is due to a change of mind, customers are responsible for the return shipping fees.
6. How to Request a Return or Refund
To request a return or refund, please follow these steps:
- Contact our customer service team with your order number and details about the item.
- Email: [Insert email address]
- Phone: [Insert phone number]
- Our team will provide instructions on how to return the item.
7. Damaged or Incorrect Items
If your item arrives damaged or is incorrect, please contact us immediately. Provide clear photos of the item and packaging, and we will arrange a replacement or refund at no additional cost.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:
- Email: [Insert email address]
- Phone: [Insert phone number]
We are committed to ensuring your satisfaction and will do our best to resolve any issues. Thank you for shopping with U2 Store! 😊
